STC Smart Logger II Desktop Logger 8.4

STC Smart Logger II Desktop Logger by Speech Technology Center is a workstation-level recording solution designed to capture audio and screen activity directly from agents’ desktops. As a component of the Smart Logger II ecosystem, it ensures complete coverage when network-based or PBX-side recording is not feasible—such as with softphones, encrypted VoIP, USB headsets, or remote/virtual desktops. The Desktop Logger streams recordings to the central Smart Logger II server for secure storage, fast search, and seamless quality management.

Key capabilities:

• Desktop audio capture: Records audio from softphones and local sound devices (e.g., USB headsets and microphones) to guarantee 100% conversation coverage.
• Synchronized screen recording: Captures screen activity alongside audio to provide full context for quality assurance, training, and dispute resolution.
• Centralized management: Administrators can configure policies, manage users, and retrieve recordings through the Smart Logger II platform with fine-grained, role-based access control.
• Secure by design: Supports secure transmission, protected storage, and detailed audit trails to help meet organizational compliance and data protection requirements.
• Sensitive data protection: Pause/resume and masking options help reduce exposure to payment details or other confidential information.
• Reliable operation: Lightweight agent runs silently in the background, with offline buffering and automatic upload when connectivity is restored.
• Flexible deployment: Suitable for mixed environments, including softphones, remote workers, and challenging network topologies.

With powerful search, tagging, and evaluation tools available in the Smart Logger II suite, organizations can use Desktop Logger to strengthen compliance, elevate customer experience, and streamline investigations. It is ideal for contact centers, financial services, public safety, utilities, transportation, and any operation that requires secure, comprehensive, and auditable desktop-level recording.

STC Smart Logger II Desktop Logger is developed by Speech Technology Center. The most popular version of this product among our users is 8.4.